Returns policy

1. Right of withdrawal.
2. Defective products.
   2.1. Exchange and replacement of baby bottle and teat(s).

1. RIGHT OF WITHDRAWAL

The customer has a period of 14 calendar days, counted from the date of delivery of the order, to return the product, in accordance with article 102 of the Spanish Consumers and Users Act (Ley de Consumidores y Usuarios), and must notify our Customer Service Department accordingly. The exercise of the right of withdrawal shall extinguish any obligation existing between the parties in performing the contract.

To exercise your right of withdrawal within the stated period, the customer must notify Happymami Lactancia S.L., whose postal address is Calle Nicaragua 7, nave 5, 23650
Torredonjimeno, Jaén, telephone +34623475506, and e-mail address info@happymami.com, preferably through the chat on our website. To exercise this right you may use our withdrawal form, which we will provide to you following your request.

In the event of withdrawal by the Customer, we will reimburse all payments received from you, excluding delivery costs, and the customer shall be required to pay the additional costs arising from the shipping cost of returning the product; Happymami Lactancia S.L. will make the most favourable recommendation, although you may choose a type of delivery other than the least expensive type of standard delivery that we offer. Happymami Lactancia S.L. will make the refund within 14 calendar days from the date on which the package containing the returned product is delivered to us, and the same means of payment used by you for the initial transaction will be used. Notwithstanding the foregoing, Happymami Lactancia S.L. may withhold the refund until it has received the goods or until you have provided proof of their return, whichever of the above conditions is met first.

The Customer must return the product to Happymami Lactancia S.L., without any undue delay and in any event within 14 calendar days from the date on which the Customer notified the Seller of their decision to withdraw. If the product is not returned within the stated period, the Customer shall be deemed to no longer wish to return the product.

The product to be returned must be in perfect condition, unused and in its original packaging, together with all the product documentation, the Customer being liable for any diminished value of the returned goods resulting from handling other than that necessary to establish the nature, characteristics or functioning of the goods sent.

The Customer shall bear the direct costs of returning the goods.

2. DEFECTIVE PRODUCTS

All products offered by the Seller through our website are original, genuine brand products and are new. They carry a commercial guarantee valid within European territory, the duration of which depends on the items and brands.

We comply with the following regulations, which support us:

• European Standard EN14350, Child use and care articles. Drinking and feeding equipment.
• Regulation (EC) 1935/2004 of the European Parliament and of the Council of 27 October 2004 on materials and articles intended to come into contact with food
• Commission Regulation (EU) No 10/2011 of 14 January 2011 on plastic materials and articles intended to come into contact with food.
• Royal Decree 847/2011 of 17 June, establishing the positive list of substances permitted for the manufacture of polymeric materials intended to come into contact with food.

All the tests demonstrating such compliance have been carried out by the company IMPORALIA.

Notwithstanding the foregoing, and pursuant to the provisions of Act 23/2003 of 10 July on Guarantees in the Sale of Consumer Goods (Ley de Garantías en la Venta de Bienes de Consumo), it shall be presumed that all defects or lack of conformity of the product that appear within the first 30 days are due to manufacturing errors, and we will therefore proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, all of which shall be free of charge for the consumer or user. For errors, faults or deficiencies arising after that date, it shall be the customer's duty to prove that they are manufacturing errors and not the result of use. We shall be liable for any lack of conformity that becomes apparent within two years of delivery.

The guarantee on products is excluded if, once delivered to the customer, they have suffered any deterioration due to external events, accidents, etc., or if they are damaged through misuse or improper use or by not following the instructions for use indicated by the Seller.

The Seller does not grant any guarantee on products or services that have been sold by third parties not authorised by the Seller.

If the product does not conform, the Customer may choose between requiring the repair or the replacement of the product, unless one of these two options is objectively impossible or disproportionate. To that end, the Customer must contact the Seller to indicate this so that the Seller can verify that the conditions required to accept the return are met, and must send the purchased item together with the supporting proof of purchase. When the claim is notified, and to ensure that the Customer has a record of their complaint or claim, the Seller will provide them with an acknowledgement on a durable medium bearing an identifying reference for the incident.

If the return or exchange is the result of a defective product, all shipping costs shall be borne by the Seller.

For all purposes, delivery of the product shall be deemed to have taken place at the time shown on the product's delivery note.

For any clarification regarding these general conditions or to make any claim relating to your purchase, the following address is at your disposal: info@happymami.com

2.1. Exchange and replacement of baby bottle and teat(s).

The Happymami baby bottle is made to last, although the recommendations, the scientific literature and the European Standards drawn up by the technical committee CTN 172 on childhood, currently in force, are as follows:

• For all brands of baby bottles and teats. For reasons of safety and hygiene, they recommend as optimal replacing the teats and the baby bottle between 4 and 8 weeks, with 90 days being the maximum recommended period of use. Or replacing them at the first signs of deterioration or breakage.
• These parameters have been established on the basis of biodurability (maximum time of use without deterioration); biocompatibility (capacity to induce reactions or toxicity), tendency to encrustation (precipitation of mucoids and crystalloids) and tendency to bacterial adherence.

At Happymami we understand that every case is unique and, always seeking to offer you the best, we made our Happymami baby bottle from the most resistant and best material for a baby bottle, latest-generation food-grade silicone.