Refund policy
Last updated: October 9, 2026
Returns and cancellations
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 14 days after the last item on your order is delivered.
Return shipping is free, and we will provide a return label.
You can request cancellation or removal of items from your order until the item is shipped.
How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Start your return or cancellation request by logging into your account.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@happymami.com.
1. Right of withdrawal
You have 14 calendar days from delivery to return the product, under article 102 of the Spanish Consumer Act (Ley de Consumidores y Usuarios). Tell customer care within that time. Using this right ends the obligations that came from the contract.
Write to Calle Nicaragua 7, 23650 Torredonjimeno, Jaén, call +34 623 475 506, or email info@happymami.com. Web chat is the simplest way. After you ask, we send our withdrawal form.
If you withdraw, we refund every payment we received from you, except the original delivery cost. You pay any extra cost of sending the product back. We suggest the most suitable option, and you can still choose a method other than the least expensive ordinary delivery we offer.
We refund you within 14 calendar days of receiving the returned parcel, on the same payment method. We may hold the refund until the goods arrive, or until you show proof of return, whichever comes first.
Send the product back without undue delay, and in any case within 14 calendar days of telling us. If it does not arrive in that time, we treat the return as cancelled.
It must be unused, in perfect condition, in its original packaging, with all the paperwork. You are responsible if the goods lose value because they were handled beyond what is needed to check their nature, features or how they work. You pay the direct cost of the return.
2. Acceptance guarantee
It is normal to wonder whether your baby will take the Happymami bottle, especially if others have not worked. Many mothers come to us from that same place.
The teat is shaped to your breast. That raises acceptance compared with a generic bottle and reduces teat-nipple confusion, so breastfeeding can continue. The parcel includes first-feed steps, written to a clinical protocol, on the QR card. If something is still difficult, 24/7 Clinical Support (Clara) is trained on our midwives’ protocols.
Acceptance is 94.4%, against 39% for generic bottles, because each bottle is shaped for that baby. We give you steps to follow and, if your baby does not take it, we ask for videos so we can see where it is sticking. We cannot promise 100%. We will try everything with you.
2.1. If your baby does not take it
The parcel includes a QR card. Scan it and follow the first-feed steps closely. If your baby struggles, that same card opens 24/7 Clinical Support. Clara helps you look at that feed straight away.
What we do: guidance matched to how your baby is feeding. Clara walks you through it and, in a complex case, tells you how to take the question further. If your baby still will not take the bottle after the full clinical protocol, you can use the non-acceptance return. What matters is that your baby accepts it. Every case is different, which is why the return stays open. Some of us have been here.
2.2. Conditions
- First order only.
- Not for teats bought on their own.
- Not for Happymami papilla (food) flow products.
- You followed Clara’s clinical steps if your baby did not accept it first time.
- You return the bottle as customer care explains.
- You keep the box and the documents.
- You followed the first-feed steps that came with the order.
- You chose the flow that fits your baby’s age.
Discounted packs, partial return. If you bought a volume-discount pack and you only return the bottle, the products you keep lose that discount. The refund is what you paid, minus the items you keep at their usual single price.
Return postage. You arrange and pay the whole cost of sending the product back. Use any carrier you prefer. If the original order had free shipping (for example a pack), we do not charge that outbound delivery afterwards. You still pay only the return.
Sets of 2 or 4 bottles. For safety, health and hygiene we cannot take back feeding products that have been washed, sterilised or handled outside the sealed packaging. A full refund of the set needs every extra bottle to arrive untouched: not washed, not sterilised. If every bottle in the pack was washed or sterilised in advance, the refund covers only the share of one (1) trial bottle.
Failed delivery. If the carrier sends the order back after failed attempts or a wrong address, we tell you straight away. You have 14 calendar days to ask for a new shipment (you pay the reshipping first) or to cancel. If you cancel, we refund the product minus the cost of the parcel coming back to our warehouse. If the carrier was at fault, write to info@happymami.com and we will look at it.
3. Faulty products
What we sell on this site is new and original. The commercial warranty applies in the European territory, and its length depends on the item and the brand. These rules back it:
- European Standard EN 14350, childcare articles for liquid feeding.
- Regulation (EC) 1935/2004 of 27 October 2004, on materials intended to contact food.
- Commission Regulation (EU) No 10/2011 of 14 January 2011, on plastic food-contact materials.
- Spanish Royal Decree 847/2011 of 17 June, the positive list of substances allowed in polymeric food-contact materials.
The compliance tests were carried out by IMPORALIA.
Under Spanish Act 23/2003 of 10 July, on guarantees in the sale of consumer goods, a fault or lack of conformity that shows in the first 30 days is treated as a manufacturing fault. We then repair, replace, reduce the price or end the contract, at no cost to you. After those 30 days, you need to show that the fault comes from manufacture, not from use. We answer for lack of conformity that appears within two years of delivery.
The guarantee does not cover damage after delivery from outside events, accidents, misuse, or use that ignores our instructions. We give no guarantee on products or services sold by third parties we have not authorised.
If the product is not as it should be, you can ask for repair or replacement, unless one of those is objectively impossible or disproportionate. Contact us so we can check the return conditions, and send the item with proof of purchase. When you notify us, we give you a durable receipt with a case reference. If the return or exchange is because the product is faulty, we pay the shipping. Delivery counts as done when it appears on the delivery note. Questions or claims: info@happymami.com.
3.1. Replacing the bottle and teat
A Happymami bottle is made to last. Even so, current guidance, the scientific literature and the European rules from technical committee CTN 172 on childhood, for every brand, say this: for safety and hygiene, replace the teat and the bottle between 4 and 8 weeks, and do not keep them past 90 days. Replace them at the first sign of wear or breakage. Those limits look at how long the material stays sound, how it behaves against the body, how deposits build up, and how bacteria cling to it. Ours is latest-generation food-grade silicone, the most resistant material we would use for a bottle.
4. Happymami guarantee
We have one aim: to help you properly. If your baby does not accept the bottle after you have tried it, you can ask to return it.
How long. You have 30 days from receiving the order, even if it has been used. Try it properly, then decide if it is right for you.
Are you pregnant? If you bought it during pregnancy and have not used it yet, the period is 3 months from delivery, so you can try it when the time comes.
How it works. The product has to come back to our warehouse. Once we have it, we refund you. We cannot refund a product that has not been returned.
If there is a fault. We need the faulty product so we can assess it and then exchange or refund it. That keeps traceability and the quality of what we send.
Returned bottles. We never resell them. We take them back only as part of our commitment to each family. This policy is here so you can feel secure, not so the product can be reused.
If you would rather wait, we will be here. Order later and we will help then too. After your purchase, any question can go through the QR on your order. Clara answers within seconds, 24 hours a day.
